The Olivo Tappeti customer experience Decorating interior stair landings If we talk about the “art of selling” there is a reason.
Sales is a multi-faceted activity, which is not at all obvious.
Technology comes in as a support, a contribution that the company makes available in the form of software, in this case.
Our Sales Assistant is about to change his skin and present himself with new potential, paving the way for the debut of a major innovation: an App, which can also be used by customers, who will be much more autonomous in creating orders. But let's go in order, and return to sales, a function that is constantly evolving.
Today, more and more, salespeople must bring into play skills that call into play disciplines ranging from psychology to dialectics, from effective communication to empathy, today even neuroscience. The question arises: are salespeople born or do they become salespeople?
It is natural to think that it is, from time to time, a customised mix, that a certain propensity is needed but that, at the same time, all skills must be honed and trained. Finally, that the salesman is not a soloist, but the exponent of a cohesive team working towards a single goal: making the customer happy.
Having long outgrown the attitude of pitting salesman and customer against each other, today more than ever these two figures are seen as two components of a result that must give satisfaction to both: those who have a need and those who find solutions to improve (everyone's) life. Concluding a negotiation by reaching a common result 

The customer experience at the centre

The “happiness” that is being sought, in this sense, is given in part by the simplicity with which all sales steps are unravelled and overcome together by finding optimal solutions.
The “customer experience” is the beacon that guides the entire process, even when we are in a B2B context.
This is where technology comes to the rescue. If the salesperson makes every effort to reach the customer extensively (in person or remotely), the company works from the head office to make each step easier, more efficient, but also more pleasant, so as to “free up” more and more of the time and energy of the people involved, who can devote themselves to activities recognised as “more valuable”.
That is, everything that can be automated is delegated to mechanisms and tools that will leave actors (seller and customer) with their hands - and agenda - free to attend to more important things.
One of the consequences of this is greater job satisfaction, a feeling that - related to happiness - makes anyone more creative, and, as a spill-over, even more productive. The role of the salesperson increasingly “connected” with the customer

Software - mobile - App

Easy to say, a little less so to make it concrete; but this is still the inspiration, the goal to be achieved, step by step.
Our solution is called Sales Assistant, a constantly updated tool at the service of the sales network, which has been in existence since 2015, the result of the customer experience of Olivo Tappeti, and will soon see a second version, much more powerful.
As the name implies, Sales Assistant supports the agent in filling and transmitting orders, connecting the customer with the company quickly and in a highly functional manner.
Of course it is “mobile”(it could not be otherwise) and makes all customer information available, from purchase history to dedicated price lists, as well as product catalogues.

Become the environment digital around which customer and seller together process the purchase bringing it to fruition and avoiding waste of information and time.

The Sales Assistant to take orders quickly directly at the point of sale Today we announce the release of the new Sales Assistant of Olivo Tappeti.
An event that will not be long in coming.
We have worked to make our software faster and more intuitive, to improve the graphics and clarity of information.
It will be browsed like a catalogue, but will be interactive at 100%, thanks to a simplified product search system.

Also the role of the seller, in this new phase, will upgrade, in the direction of strategic consultancy, communication and personal relationship that, we are sure, will never be replaced.

Group spirit a small part of the Olivo group sales network

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